About your email account provided by FMPWEB/Foster Enterprises

This is the basic information you will need to know when setting up your email account provided by FMPWEB/Foster Enterprises. The additional illustrated guides we provide are also very helpful.

Email address: you@yourdomain.tld   ex. mary@fmpweb.com

Password: xxxxxx - this can be changed in webmail under "Options" panel

Setup info for desktop email software:

Incoming Server: mail.yourdomain.tld
Outgoing Server: mail.yourdomain.tld - use authentication and set default port to 587
Username: you@yourdomain.tld - full address required
Pass: xxxxxx

DO NOT use Secure/SSL authentication for outgoing or incoming. The certificate on the server is not signed, and you will get an error message. You can clear the error message, and the transmission will be secure. Unless you really need secure email this can be an annoyance, and it will cause problems when checking email on an iPhone and similar devices.

Web access for your email account is now at http://mail.yourdomain.tld/scripts/webmail.exe. There is a new Gmail-like interface that you can try at http://mail.yourdomain.tld/surgeweb

We suggest that you use a desktop email client software to read your mail on a regular basis. While the webmail provided with your account is full featured, it is not as fast as a desktop email client like AppleMail or Outlook, and some HTML email messages will not be displayed properly.

Forwarding to outside mail servers/addresses will not function due to restrictions in place to avoid SPAM being forwarded by your account. Contact us if you need assistance with this. You can forward to other addresses for your domain.

We have set your account to a medium high threshold on the SPAM filtering. It will hold emails that are suspect, and definite SPAM will be vanished. SPAM that is held is accessible through the Held folder in your webmail. The default setting we establish for the filter has been found to be very reliable.

There is a WebMail Users Guide link on the login page for standard webmail, and it can be found under "Options" once you have logged in to webmail. We suggest reading these online manuals when something does not seem to work as you expect it to. The mail server and the webmail interface have many new features that you may find helpful in managing your email.

Use for assistance with any questions or problems, but most answers can be found in online guides/help.

We suggest that you create one or more signature files. It is always more professional to include an informative signature at the bottom of your business email. We suggest your name, phone, and URL of organization's web site. You need to create in webmail "Options" and in your email client software on your computer.

There are links to illustrated guides for setting up Outlook, Apple Mail, or Thunderbird. Look in list to the right.

Comments

kbice 1/15/2010: The new Surgemail interface has one serious flaw found so far. The emails filtered by the server's SPAM filter are placed in a folder labeled "Held" which is not available on the new interface. It has a SPAM folder, but the filtered SPAM is not in that folder. - the original comment was edited by the site admin